Terms and Conditions

CaseRecover is a software-as-a-service platform that helps dental practices identify, contact, and reactivate prospective patients using artificial-intelligence-assisted communication workflows. CaseRecover is a technology service provider focused on clinical workflow optimization and patient relationship management. We are not a financial institution, bank, lender, or healthcare provider. All services are provided as administrative and marketing software to support practice growth.

You must be at least 18 years old and authorized to bind the dental practice or organization you represent. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You agree not to: (a) use the Service for any unlawful purpose; (b) send unsolicited communications in violation of applicable laws including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, or local equivalents; (c) upload contact data you do not have the right or consent to use; (d) attempt to reverse engineer, decompile, or interfere with the Service; (e) resell, sublicense, or use the Service to provide services to third parties without written authorization.

You are the data controller for any patient or contact data you upload or process through the Service. You represent that you have the legal basis and any required consents to do so. CaseRecover acts as a data processor and will handle such data in accordance with the Privacy Policy and applicable law. The Service is not a substitute for, and does not provide, medical advice, diagnosis, or treatment.

When using the Service to send SMS, voice, email, or other messages to recipients, you are solely responsible for obtaining and maintaining valid prior express consent (and prior express written consent where required) from each recipient, honoring opt-out requests promptly, and complying with all applicable messaging regulations and carrier requirements, including A2P 10DLC registration and TCR campaign approval.

Fees for the Service are described at the time of purchase or in a separate order form. Unless otherwise stated, fees are billed in advance, non-refundable, and exclusive of taxes. We may suspend or terminate access for non-payment.

CaseRecover and its licensors retain all right, title, and interest in and to the Service, including all software, models, templates, and documentation. You retain ownership of your practice data. You grant CaseRecover a limited license to process your data solely to provide the Service.

The Service is provided "as is" and "as available" without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any specific clinical or business outcome will be achieved.

To the maximum extent permitted by law, CaseRecover and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or data. Our aggregate liability arising out of or relating to these Terms will not exceed the amounts paid by you to CaseRecover in the twelve (12) months preceding the claim.

You agree to indemnify and hold CaseRecover harmless from any claims, damages, or expenses arising out of your use of the Service, your violation of these Terms, or your violation of any law or third-party right.

Either party may terminate access for material breach upon notice and a reasonable opportunity to cure. Upon termination, your right to access the Service will cease and we may delete your data in accordance with our retention policies.

These Terms are governed by the laws of the State of Nevada, United States, without regard to conflict of laws principles. Any dispute will be resolved in the state or federal courts located in Nevada.

We may update these Terms from time to time. Material changes will be communicated via the Service or by email. Continued use after the effective date of the updated Terms constitutes acceptance.

Questions about these Terms can be sent to [email protected], or by mail to The Dental Media & Marketing LLC, 304 S. Jones Blvd, Las Vegas, NV 89107.